Contents of the Website, Policies and Copyright information.

These are our terms & policies, Please read carefully before using & purchasing from this website. OUR TRADING NAME IS Bro On The Go

We are strict on keeping all of your information strictly confidential.

We have SSL (Secure Sockets Layer) on this website you are protected which will keep all of your information safe and secure.

We DO NOT, Sell, Rent or Give any of your information to any third parties.

All information collected is for the use of this website, your purchase details, email (for order contact), and delivering of your goods. Your email is provided to us so we can send your order confirmation, order updates through out the process, tracking number and any other updates in regards to your order.

From time to time we may send you emails in regards to specials/sales, promotions, new products, changes to our policies, or any related issue to products. If you do not wish to receive this please opt out at anytime.

By purchasing from this website you have read, understand, agreed and accepted to be bound by our privacy policy.

If for any reason you do not agree or accept to be bound by our Terms and Conditions or any Policies please do not use this website.

You (the customer), Us, We, This Website, Terms of Service, Terms of use, T&C's, I the Purchasing Customer, refers to words that are referring to this website Bro On The Go, You the customer agree to be bound by all of our Terms & Conditions below and any Policy at Bro On The Go before your purchase and after your purchase has been made at our checkout. You the Customer agrees that you are of age to be purchasing from this website.

You agree not to reproduce, distribute, sell, trade, resell or exploit for any commercial purposes the content of the Website. You agree not to interfere with or disrupt the Website services, the security systems of the Website or of the Website content. You have agreed and accepted that you have read these terms and conditions or any policies on this website Bro On The Go before purchasing. We reserve the right, at our sole discretion, to change and replace any of our terms or any policy and prices at anytime with no notice to you, so please check back from time to time for any changes or updates to this website.

Please make sure that, before placing your order, that you understand that Products are subject to stock availability, Some products are made to order, All orders are final & you agree to our terms & policies. From time to time items may not be in stock at the time of your order and these items may be made to order or unless these items are discontinued. If an item is no longer available when you place your order due to being discontinued a refund will be given or you may choose another item that is of the same value as your original purchase (excludes any shipping costs).

The administrators of Bro On The Go are constantly working on maintaining the accuracy of the information displayed on the Website. However, the Website does not warrant that product descriptions or other content of this Website is accurate, complete, reliable, current, or error-free. Please note that the photographs are provided for informational purposes only and that they can display different colours and certain product accessories that may not be included in the standard sales package, Pictures and products can vary in colour due to your monitor or screen. Some items may unavoidably appear slightly different in colour and shades than what is displayed on our website for our product photos and listings, once your product(s) arrive it may appear to be a different shade or colour due to the fact that it is very hard to define the exact colour on products due to different lighting, shading, inside lighting, sunlight etc, due to where the picture has been taken.

1.Your account

Using the Website or certain sections of the Website may require setting up a user account. Guest checkout is available.

If you use this site, you are responsible for maintaining the confidentiality of your account and password and for restricting access from your computer, and you agree to accept responsibility for all activities that occur under your account or password.

If you suspect that the security of your user account has been violated, please inform the Website administrator as soon as possible. Bro On The Go is NOT liable for any damage that may occur from the unauthorised use of your user account, we are NOT liable if a Minor or Adult has accessed your account and has unauthorised use of your Credit Card information or any other Payment methods through your financial institution & purchases made with them through our website Bro On The Go. Please notify us of any suspicious activity if you believe that your credit card or any other information has been used on this website.

2. False & Misleading Fraud Disputes.

If you did make a purchase and do not recognise the purchase on your bank statement we will always use our statement descriptor when you make a purchase using a credit card.

Please keep your account user details safe. We take fraud seriously and any false misleading fraud claims seriously, this will not be tolerated on our website.

3. Limitations of liability

The Website and our company that operates the Website will not in any case be liable to any party for any direct, indirect, incidental, special, consequential or punitive damages for use of this site or any other hyperlinked web sites including, without limitation, lost profits or revenues, costs of replacement, business interruptions, loss of data or damages resulting from use of or reliance on the information present. There may be third party links from our website which we are not responsible for if you choose to click on them.

4. Payments

Payments can be made through Shopify, Bank Transfer, These method of payments are secure and we do not find out any of your financial information.

We have a 2 Day policy on purchases made with bank transfer, if your payment has not been made within 2 days of your purchase made, it may be cancelled without warning, usually we send an email to notify you first.

This Policy is clearly stated here and on the payment methods page. 

Bro On The Go is NOT liable for any damage that may occur from the unauthorised use of your user account, we are NOT liable if a Minor or Adult has accessed your account and has unauthorised use of your Credit Card information or any other Payment methods through your financial institution & purchases made through our website Bro On The Go.

We do not see or find out any of your Credit Card details as this is not shown to us through our payment methods we only see information on your order as in order number, email address (you the customer have provided), phone number, payment method used, delivery address and the product/s you have purchased.

We do not tolerate any form of fraud or any unauthorised use of any payment methods on our website and any information that we need to provide to any authority bodies we will do so.

All payments made on this website are processed in AUD (Australian Dollars) and all credit card payments are processed in AUD (Australia Dollars) when you make a purchase on our website.

Our Statement descriptor is and will be displayed on your credit card statement.

5. Availability of the Website

Bro On The Go reserves the right to terminate, change, suspend or discontinue, temporarily or permanently, any aspect of the Website and/or any customer account/s at any time without any notice to you, this could be for harassment, misusing your account and this website any fraudulent behaviour, threats or intimidation, etc, including the availability of any features of the website, at any time and without notice.

You agree that Bro On The Go shall not be liable to you or to any third party for any modification, suspension or discontinuance of the Website (or any part thereof). 

Any information on this website is not to be copied by any means, all information, wording, policies, terms etc are the rightful owner of Bro On The Go. All rights reserved.

6. Privacy Policy

Your privacy is of the utmost importance to us, we do not sell, rent or give any information to any third party, any information provided to us by you is kept strictly confidential, The reason we collect your information is for the processing of your order/s, this may/will include your purchase/s, full name, address details, email/s, phone number/s & DOB (Date of Birth, If provided to us.) order confirmation and updates sent to your email with order update statuses & with tracking information.

Your information is kept within our database which is 100% safe and secure. We do not see or find out any of your financial details, when you make a purchase from our website all of your credit card details, when paying with your credit card and your account is encrypted with SSL (Secure Sockets Layer) encryption's security technology. 

We may from time to time send newsletters, sales, promotions, specials, new products, competitions, product information updates, policy and terms & condition updates to you unless you have opted out of receiving this information, You can opt out/unsubscribe from receiving any of this information at any time.

7. Returns/Refunds Policy

Please read before purchasing, if you purchase any item you are agreeing and accepting to these terms.

We CAN'T give refunds, but we can exchange for something else of the same value, Exchange will only be given to the price of the item purchased (Excludes shipping/delivery cost)

You the customer are responsible for the delivery cost for returned items.

This policy is of the sole discretion of Bro On The Go

Please contact us before doing anything or before sending any item back. You are required to contact us for any exchanges within 4 days of purchase, any contact for exchanges after 4 days may be void as you should know upon arrival of your delivery if it is damaged in any way or not what you ordered or expected. Usually 4 days is enough time to let us know if there are any issues to report to us.

Always refer to our Returns/Exchange Policy Page before purchasing (so you know what our process is once your purchase has been made.)

Please familiarise yourself with our T&C's and our policies.

We DO NOT accept Refund/Return/Change of mind, not what you expected on delivery, found it elsewhere cheaper or do not want the item anymore or wrong address provided.

* We DO NOT accept Returns/Exchange for perishable goods, Due to the personal nature and for hygiene reasons for any under garments etc we can not refund on these products.

* If any issues with any product please send an email including pictures of the condition of the product received and an explanation of why you would like to exchange the product and if the item is eligible for exchange.

* We will notify you as to whether or not we require the product to be returned to us. Please do not return the product to us without our prior consultation.

* We do not refund postage costs.

Exchanges

All approved Exchanges can generally take up to 5 Business days to process, and we will notify you right after it has been processed.

PLEASE NOTE: Exchanges will not be provided if products are being misused, mishandled.

8. Shipping/Delivery

We will not be held responsible for any losses or damage/s once an item has left us for delivery after 7 days of receipt of purchase. Postal errors can occur and you will need to contact the postal service or courier to follow up your item/delivery.

Please allow 14 days for the processing & delivery of your order.

We aim to dispatch your shipment in a timely manner & once your payment has been cleared, Once an item has left us you will be supplied with a tracking number. We do our best to pack our products properly so this prevents any breakages etc during transit.

For any issues or questions please contact us via email.

We will not be held responsible if you have ordered to a postcode, address or area and the product does not arrive, We will not be held responsible if you choose NOT to read our Terms & Conditions and/or any Policies before your purchase from our website.

Shipping cost varies on all products & Free Shipping may be available on selected items across the entire website or free shipping over a certain amount is spent.

If the incorrect shipping cost shows on the checkout and it shows free shipping, this may not be the case then this will be corrected and the new shipping cost will be adjusted, we will send you an updated invoice with shipping cost included.

Unfortunately we will not process & dispatch your goods until the amount is paid in full & cleared, including any shipping cost/s that were not included on the checkout page.

Unfortunately errors can occur and we will fix these error's as soon as we are notified.

If there are any errors in our system or warning messages on the checkout page with shipping cost, if free shipping is displayed on the checkout and it is an error with our system and we require the full shipping cost to send a product we CAN NOT give the item to you (the Customer) for free shipping as it may of stated unfortunately.

We reserve the right to decline, refuse or cancel any orders received or orders made thereafter for incorrect shipping prices, as it may be advertised for free but this may not be the case, please do not hesitate to contact us, one of our friendly representatives will assist you.

Please make sure you provide a correct delivery address at all times as we will not be held responsible for any shipping costs incurred for delivery of the item, this will be you the customers responsibility, re-delivery fees will apply if you the customer have provided an incorrect delivery address and/or the product is returned to us.

The expected time for delivery given by each courier is for reference only. Delivery might take longer than expected due to various reasons. If you do not receive your item within 10 business days, please contact our customer service team. Pick up or arranging your own courier is not available at our place of business. 

Inaccurate Address

If there are any address discrepancies with your order and the product is returned us, a customer service team member will be in touch. A re-delivery cost will occur for any products that are returned to us.

There may be certain postcodes that we are Unable to deliver to.

9. Discontinued

From time to time some items on this website could be discontinued.

10. Stock Status & Prices

On each individual product page it will state the stock status of an item and if it is in stock and/or 'in stock' status may NOT have updated/changed to 'out of stock' from the time you add an item to the cart to the time we received your order.

From time to time errors could be present on this website with any incorrect pricing on all or some of our products on this website, if this does occur when you place an order we do apologise, as this is just an error and we CAN NOT give it to you for that price or for $0.00.

We reserve the right to decline, refuse or cancel any orders received or any orders made thereafter for any incorrect pricing, your order will NOT be processed until full correct payment is received for that product & any shipping costs if the item is not stated free shipping.

If you do not wish to pay for the item when the amount is corrected and error free it will be removed from your order and only what you have paid for in full will be processed and dispatched.

11. Toys, Games, Baby & Children's Products

Any small parts please keep away from smaller children, Recommended age is 4 years up.

Please be very vigilant when it comes to these small pieces as they pose a potential choking hazard.

I the purchasing customer, have read, agreed and accepted to be bound by these Terms and Conditions and any Policy that relates to this website Bro On The Go at the time of checkout and after i have made my purchase, I the purchasing customer have at the time of checkout agreed and accepted to be bound by the terms and conditions and any policy Bro On The Go has in place.

If you have questions regarding our Terms of Use or any Policy, please contact us.

ALL PAYMENTS PROCESSED ON THIS WEBSITE ARE IN AUD (AUSTRALIAN DOLLARS) All prices are inclusive of GST and are in AUD (Australian Dollars). All information and prices are subject to change without any notice. Our brand, logos and names are trademarks of our products.