Please read before purchasing, if you purchase any item you are agreeing and accepting to these terms.

We CAN'T give refunds, but we can exchange for something else of the same value, Exchange will only be given to the price of the item purchased (Excludes shipping/delivery cost)

You the customer are responsible for the delivery cost for returned items.

This policy is of the sole discretion of Bro On The Go

Please contact us before doing anything or before sending any item back. You are required to contact us for any exchanges within 4 days of purchase, any contact for exchanges after 4 days may be void as you should know upon arrival of your delivery if it is damaged in any way or not what you ordered or expected. Usually 4 days is enough time to let us know if there are any issues to report to us.

Always refer to our Returns/Exchange Policy Page before purchasing (so you know what our process is once your purchase has been made.)

Please familiarise yourself with our T&C's and our policies.


We DO NOT accept Refund/Return/Change of mind, not what you expected on delivery, found it elsewhere cheaper or do not want the item anymore or wrong address provided.

* We DO NOT accept Returns/Exchange for perishable goods, Due to the personal nature and for hygiene reasons for any under garments etc we can not refund on these products.

* If any issues with any product please send an email including pictures of the condition of the product received and an explanation of why you would like to exchange the product and if the item is eligible for exchange.

* We will notify you as to whether or not we require the product to be returned to us. Please do not return the product to us without our prior consultation.

* We do not refund postage costs.

Exchanges

All approved Exchanges can generally take up to 6 Business days to process, and we will notify you right after it has been processed.

PLEASE NOTE: Exchanges will not be provided if products are being misused, mishandled.